How do I contact UNIS for parts and technical support?

UNIS Canada office is open Monday to Friday from 8:30 am to 5:00 pm EST.

Contact Email:

I want to buy a part, how do I order?

Contact us by email with your parts request. To save time, please include the model number of the part you need. For motors and sensors, provide a complete model number (labeled on the part). It is important to provide the voltage of the motor as well to ensure we deliver the right part to you. If you cannot find what you are looking for on our website, contact us!

What if you are out of stock?

We do our best to keep sufficient stock to meet all requirements but if we are unable to fulfill your order right away we will advise you of any expected delay. You can then decide whether to wait for your order or order at a later time.

How long will it take to receive my order?

The delivery time of your order will largely depend on availability and the type of item you order. More details » Common Parts: Motors, solenoid, buttons, LED lights/lamps, sensors, relay, mallet, balls, etc.These are normally in stock. Once payment is confirmed, we can ship the order in 24-48 hours. Note: If the item is out of stock, lead-time is 1-2 weeks. Parts requiring extra work: I/O board, motor control board, amp board, etc. Lead-time is approx. 1 week due to the extra soldering work needed. Main board (C8, V8, V9, V12) are normally in stock. Lead time is 1-3 days to program the software for the game you need. Special Order: Decals and Plexiglas/Plastics will take up to 2 weeks to purchase from supplier if out of stock. For mechanical assemblies which consist of many parts and assembly work, the process could take up to 1 month or more. Please contact us to check for availability first.

Where can I check my order status and details?

You may contact us at any time by phone or email to obtain the latest order status. Please include your invoice reference number.

Which courier do you use for shipping?

DHL is our preferred courier. Alternatively, you can ask us to send it by your own preferred courier and if you have an account with them, just provide us with your account number and we will handle the rest. For bulky and heavy shipments, to save cost on shipping, we advise you contact us for other shipping methods. If you have any other requirements regarding shipping please let us know when you place your order.

Returns, Repairs & RMA Procedures

We can only consider returns if the part is shown to be faulty or if the wrong part is shipped. We will look at all requests on a case by case basis. Contact us with the full details of your purchase and we will help you from there. If you have a part that needs to be repaired,contact us first for an RMA number. RMA Procedure: Before returning any item, you must contact our Parts and Service department for a Return Merchandise Authorization number (RMA). Please have your Item Number and Invoice Number available. You will be expected to complete an RMA form and return it to us either through fax (+1-905-477-2660) or email. RMA forms should be completed in the entirety to insure prompt service. Download UNIS Warranty RMA Policy RMA shipments MUST have RMA number clearly visible on outside of the package.

What is UNIS’ warranty policy?

UNIS games have a 6-month warranty period from the shipping date. OEM/video games have a 3-month warranty period from the shipping date. Please download disclaimer on our warranty policies. Download UNIS Warranty Policy

UNIS Warranty RMA Policy

There are different warranties that apply to new games, parts, returned materials, and advance replacements. Download this document to find out which ones apply to you.

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RMA Number Request Form

This form is pre-required if you need to return any materials to UNIS. Send completed forms by fax or email to acquire your RMA number. This number indicates your return request is approved.

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Shipping Information

All UNIS machines are manufactured in our factory in China and shipped from Zhongshan Port Incoterm EX Works. If you would like to ship using our forwarder, you will incur shipping charges. You may also choose to use your own preferred forwarder for shipping arrangements. In such cases, please inform your assigned sales representative and provide them with your forwarder’s information.

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