Common Parts: Motors, solenoid, buttons, LED lights/lamps, sensors, relay, mallet, balls, etc.These are normally in stock. Once payment is confirmed, we can ship the order in 24-48 hours.
Note: If the item is out of stock, lead-time is 1-2 weeks.
Parts requiring extra work: I/O board, motor control board, amp board, etc. Lead-time is approx. 1 week due to the extra soldering work needed. Main board (C8, V8, V9, V12) are normally in stock. Lead time is 1-3 days to program the software for the game you need.
Special Order: Decals and Plexiglas/Plastics will take up to 2 weeks to purchase from supplier if out of stock. For mechanical assemblies which consist of many parts and assembly work, the process could take up to 1 month or more. Please contact us to check for availability first.
RMA Procedure: Before returning any item, you must contact our Parts and Service department for a Return Merchandise Authorization number (RMA). Please have your Item Number and Invoice Number available. You will be expected to complete an RMA form and return it to us either through fax (+1-905-477-2660) or email. RMA forms should be completed in the entirety to insure prompt service.
RMA shipments MUST have RMA number clearly visible on outside of the package.
There are different warranties that apply to new games, parts, returned materials, and advance replacements. Download this document to find out which ones apply to you.
This form is pre-required if you need to return any materials to UNIS. Send completed forms by fax or email to acquire your RMA number. This number indicates your return request is approved.
All UNIS machines are manufactured in our factory in China and shipped from Zhongshan Port Incoterm EX Works. If you would like to ship using our forwarder, you will incur shipping charges.
You may also choose to use your own preferred forwarder for shipping arrangements. In such cases, please inform your assigned sales representative and provide them with your forwarder’s information.
Email firstname.lastname@example.org or submit a Support Ticket below.